Service you will count on!

Its Thursday and you are having a problem with your CD management system. Usually not a big deal but you are expecting 75 guests for a party Saturday night! This is when you need us most and what separates us from other firms in the industry.

There are a small number of firms able to successfully complete projects of a size and complexity of those AVS is asked to participate in regularly. Of those firms, still fewer would be able to provide the service and support required to address the needs of the client. We are proud of our reputation for attentive customer support and have worked hard for over twenty-five years to be as responsive after the project is completed as we are during each phase of the installation.

Quality and timely service is as important to us as it is to our clients. What good is great service if you must wait two weeks to get on the schedule? AVS’ quick response time to client calls for service is just one thing that sets us apart from others in the industry.

During office hours, AVS has in-house technical staff to assist clients through basic problems over the phone. If basic troubleshooting is unsuccessful, non-emergency service may be scheduled within two or three business days. Emergency service is available within a 24 hour time period. This means same day or next day service!

Our phones are monitored after-hours and regularly over weekends. If a problem arises after hours or over the weekend the client is able to leave a detailed message for us. Most calls to our office will be responded to within approximately two hours or if received late in the evening first thing the following morning. Based upon the nature of the weekend emergency we will try to respond accordingly – same day, next day, or within three business days.

As noted above, AVS takes the client service and support relationship very seriously. We realize that the most successful projects will require our involvement well after the client begins to enjoy their new home systems. To help with that enjoyment an integral part of the project is client training. We have found with many of our projects that one or two training sessions are just not adequate. In a project of this size we will coordinate a training schedule of five or six visits with the client.

We are only successful when our clients are using and enjoying the systems we provide. We are able to assure this success by providing the quality service our clients demand.